How to report a problem and what happens next.
Motohive is an intermediary marketplace — we connect buyers and sellers, but we are not a party to any transaction. We do not hold funds, set prices, inspect vehicles, or guarantee the accuracy of listings. This means we cannot force a seller to refund a buyer, or compel either party to complete a sale.
However, we take the safety and integrity of our platform seriously. We will investigate reports of policy violations and take action against accounts that breach our Terms of Use.
• Fraudulent or misleading listings (false description, clocked mileage, hidden write-off)
• Sellers misrepresenting themselves as private individuals when they are motor traders (curbstoning)
• Scam listings (advance-fee fraud, non-existent vehicles)
• Listings that violate our prohibited content policy (stolen vehicles, etc.)
• Abusive or harassing behaviour through our messaging system
• Accounts impersonating legitimate dealers
Disputes about the condition of a vehicle, agreed price, or post-sale defects are private matters between buyer and seller. We cannot:
• Recover money paid to a seller
• Enforce a refund or exchange
• Act as an arbitrator in a civil dispute
• Compel a seller to respond to your messages
For these matters, you may need to seek independent legal advice or contact a relevant external body (see Section 5 below).
You can report a listing or user directly from the listing page using the 'Report listing' button.
Alternatively, email us at support@motohive.ie with as much detail as possible:
• The listing URL or car ID
• Your account email address
• A clear description of the issue
• Any supporting evidence (screenshots, messages, receipts)
We aim to acknowledge all reports within 2 business days. Where we find a breach of our Terms of Use, we will take appropriate action — which may include removing the listing, suspending the account, or referring the matter to An Garda Síochána or the CCPC.
Depending on the nature of your issue, the following organisations may be able to help:
The CCPC handles complaints about traders who breach consumer law — including misrepresentation, unfair commercial practices, and failure to honour statutory rights under the Consumer Rights Act 2022.
Web: ccpc.ie · Phone: 1800 800 000
If you believe you have been the victim of fraud — including advance-fee scams, theft, or sale of a stolen vehicle — report it to your local Garda station or online at garda.ie.
The Small Claims procedure allows consumers to resolve disputes with traders for amounts up to €2,000 without a solicitor. Claims can be filed online at courts.ie/small-claims. The filing fee is €25.
If your dispute involves a SIMI-affiliated dealer, SIMI offers a conciliation service.
Web: simi.ie · Phone: (01) 676 1690
To report a listing or user: use the Report listing button on any listing page, or email support@motohive.ie.
For legal matters: legal@motohive.ie
